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“We are focused on self improvement. That is the single biggest reason we outgrow the companies we compete with. ”Boyce, a former executive with publicly traded Convergys Corp. and Procter and Gamble, said of Defenders: “I’ve never been anywhere where the commitment to grow talent personally and professionally has been so high. It’s real and tangible. ”To celebrate its 20th anniversary, the company rolled out generous employee perks: It is awarding $20,000 each month this year to one employee who exemplifies the company’s passion or core values. Additionally, it is each month choosing two employees involved in a charitable cause and rewarding them with $20,000 apiece to donate to the charity of their choice. Defenders also created the
Super Service Challenge, encouraging employees to submit videos of their service to a not for profit. Each quarter, the company donates $20,000 to the charity whose video gets the most votes. The second reason for Defenders’ growth, Boyce said, is the company’s focus. The third is its tested systems, which create consistent high quality and predictable service, he said.